Isku spaces Oy’s general terms and conditions of contract and delivery in Finland from SEP. 22th 2025

1.Introduction

1.1. These general terms and conditions (“General Terms”) apply to the sale of furniture and/or related services (“Product”) by Isku Spaces Oy (“ISKU” or “Party”) to companies, entrepreneur, public entities or other parties not considered to be consumers (“Customer” or “Party”), unless the Customer and ISKU agree otherwise in writing.

1.2. The terms and conditions apply only if the Product is delivered to the Customer’s delivery address in Finland, excluding Åland.

1.3. These General Terms will replace any previous general terms and conditions of contract and delivery issued by ISKU.

1.4. (i) By accepting ISKU’s offer on the Products (“Offer”), (ii) by signing a sales agreement, (iii) by ordering a Product, or (iv) by otherwise purchasing a Product, the Customer agrees to be bind by these General Terms (“Agreement”). These General Terms shall form an integral part of the Agreement between the Parties and exclude any general purchase terms and other terms and conditions issued by the Customer.

1.5. Contractual documents shall complement each other. If the contractual documents conflict with each other, they shall be applied in the following order of validity, unless the Parties agree otherwise: (i) the sales contract, (ii) the order confirmation sent by ISKU to the Customer (“Order Confirmation”), (iii) ISKU’s Offer, (iv) these General Terms, and (v) the written order submitted by the Customer to ISKU.

2.Offer

2.1. The Offer is valid and binding for two (2) weeks from the date of the Offer, unless otherwise stated in the Offer.

2.2. The Offer is valid in its entirety. ISKU has the right to change its offer if the Customer does not accept it in its entirety.

2.3. Products not included in the Offer, such as additional work ordered by the Customer in connection with the delivery, will be charged separately according to ISKU’s Price list (“Price List”) valid at the time of order. A separate order confirmation is issued for any Products not included in the Offer and/or a separate Agreement is drawn up, and by signing it the Customer confirms that they have ordered the Products outside the Offer and that they accept the additional charges resulting from their delivery.

2.4. The product images presented in the Offer are indicative, and the colours of the Products and materials featured in the Offer may differ from those presented in the product images.

3.Price

3.1. The price of the Product is as outlined in ISKU’s Price List valid at the time of submitting the Offer, unless otherwise stated in the Offer. The price includes the shipping package.

3.2. Value-added tax according to the currently valid VAT rate and any other similar statutory payments are added to the price.

3.3. ISKU has the right to increase the price or change the Offer effective immediately even after its acceptance if (i) wages under general collective agreements increase, (ii) payments, taxes or tax-like charges increase, (iii) currency exchange rates change significantly, or (iv) the prices of raw materials and other materials increase significantly. Cost changes are taken into account as an increase in the price only if their combined effect is at least 1.0% of the price of the Product.

3.4. ISKU has the right to charge a small delivery surcharge in accordance with its Price list, if the value of the Order is less than EUR 3,000. The small delivery surcharge is EUR 65.

3.5. A fee of EUR 158 is charged for the test use of a Product (including the handling and delivery of the test use product as well as instructions for use).

3.6. Due to the current global situation, an energy surcharge of 2.0% of the total amount of the delivery or a minimum of EUR 15 will be added to the total amount of the invoice.

3.7. Isku has the right to charge the Customer for the value of pallets delivered to the Customer in connection with the delivery of the Products. The price of the pallets is 15-20€ per pallet, depending on the size of the pallet.

4.Order

4.1. The Customer orders the Products by accepting ISKU’s Offer or by other means by submitting a written order to ISKU (”Order”)

4.2. ISKU reserves the right to accept or reject the Order in whole or in part.

4.3. ISKU acknowledges its acceptance of the Order with an Order Confirmation.

4.4. The Customer is obliged to check the Order Confirmation immediately and inform ISKU of any deviations between the Order and the Order Confirmation. After confirming the Order Confirmation, the Customer is not entitled to cancel their Order. The Customer shall be deemed to have checked the Order Confirmation in two (2) business days after the date of sending ISKU’s Order Confirmation.

4.5. If the Customer requests changes to the Order for a justified reason after checking the Order Confirmation, ISKU undertakes to process the change request, but it is not obliged to accept the requested change. If ISKU accepts the change request, ISKU has the right to change the price and/or the delivery week or time based on its own judgement.

4.6. The Parties shall document the approved changes in writing.

5.Delivery

5.1. Unless otherwise agreed by the Parties, the term of delivery is FCA Lahti (Incoterms 2020). Possible customs and other official fees related to the delivery are determined according to the term of delivery.

5.2. If the Parties so agree, ISKU shall be responsible for (i) transporting the Products to the Customer’s pre-determined delivery address, (ii) carrying them to the Customer’s pre-determined location at the delivery address, (iii) assembling and installing them, (iv) removing the packaging material and/or (v) delivering the Customer’s existing furniture for recycling. These additional services are only available for delivery addresses that can be reached by a regular delivery vehicle (e.g. a lorry or van).

5.3. ISKU will separately charge for transportation, collection, installation and recycling services in accordance with its Price List, unless the Parties agree otherwise.

5.4. Within Finland, the price of the transport service is a minimum of EUR 72.

5.5. Within Finland, the price of the installation service is a minimum of EUR 78.

5.6. ISKU performs the services mentioned in section 5.3 during normal working hours, i.e. on weekdays from 8.00 a.m. to 16.00 (4 p.m.). If, for reasons beyond its own control, ISKU performs services at times other than normal working hours, ISKU will charge the Customer a surcharge for overtime, evening, night or weekend work in accordance with its Price List.

5.7. ISKU has the right to make partial deliveries, unless the Parties agree otherwise.

5.8. The Customer shall ensure that (i) there are no obstacles to carrying the Products, (ii) any lifts are available to the carriers, (iii) vehicles transporting the Products have unimpeded access to the unloading sites and (iv) the passages are protected from damage, unless the Parties have agreed that such protection is the responsibility of ISKU. In addition, the Customer is obliged to notify ISKU of all matters related to the delivery destination that affect the planning and implementation of the delivery.

6.Delivery times

6.1. In the Order Confirmation, ISKU gives its estimate of the delivery week or delivery time, if the Customer has not indicated their wish for the delivery week. Delivery time refers to the time calculated from the moment the Customer authorises the delivery of the Products until the week of delivery. The Parties will separately agree on the time when the order is to be delivered and installed during the delivery week. ISKU reserves the right to change the delivery week or delivery time if this is required due to the availability of materials or Products in order to fulfil the Order.

6.2. If the Customer has not provided ISKU with all the information necessary for making the delivery before accepting the Order or giving permission to deliver the Products, the start of the delivery time shall be calculated from the time when the Customer has provided such information to ISKU.

6.3. If ISKU cannot complete the delivery in whole or in part, or if the Customer is unable to receive the Products during the delivery week, or if such a delay is likely, the Party shall promptly notify the other Party.

6.4. Both Parties are obliged to notify the other Party in writing of the reason for the delay and the new delivery week as soon as they become aware of such delay.

6.5. If a delivery is delayed due to ISKU, the Customer is entitled to a delay penalty of 0.5% of the price of the delayed part of the delivery for each full week, but not more than twelve (12) weeks, unless otherwise agreed by the Parties. In addition to the delay penalty, ISKU is not liable to pay any other damages for the delay, except in the case of gross negligence or intentional action by ISKU.

6.6. In the event of a delay in delivery due to a reason attributable to the Customer, ISKU is entitled to (i) invoice the Order/ part of the delivery in accordance with the original schedule, (ii) charge the Customer 1% of the price of the delayed part of the delivery for each full week as compensation for storage costs, (iii) a reimbursement for the immediate costs of the delay, and (iv) change the price of the Order. A situation where the Customer’s premises are not in appropriate condition for the delivery (see Section 5.8) is also considered to constitute a delay caused by the Customer.

7.Receipt of delivery

7.1.        Delivery is deemed to have taken place when ISKU has handed over the Product in accordance with the agreed delivery terms.

7.2. The Customer is obliged to (i) inspect the Products immediately after delivery and (ii) accept the Product regardless of any defect or defect found in the Product.

7.3. The Customer must notify ISKU of any detected deficiencies or errors in writing within seven (7) days of the delivery. If the Customer fails to report any deficiencies or errors within the aforementioned period, the Products shall be deemed to have been delivered without error and in full, assuming that any errors subsequently detected have been such that they could reasonably have been detected in connection with the inspection of the Product.

8.Payment of the purchase price

8.1. The Customer pays the purchase price against the invoice sent by ISKU.

8.2. Unless otherwise agreed by the Parties, the term of payment of the invoice shall be seven (7) days net from the date of the invoice. ISKU has the right to invoice the Customer for a partial delivery.

8.3. Preparation and planning work related to the Order, which accounts for 10% of the Order price, is also considered a partial delivery.

8.4. Unless otherwise agreed by the Parties, ISKU has the right to charge up to 30% of the price of the Order in advance of a delivery of the Products.

8.5. ISKU has the right to charge (i) interest for late payment in accordance with the Interest Act (633/1982) and, in addition, (ii) a reminder fee and (iii) any debt collection fees.

8.6. Unless otherwise agreed by the Parties, ISKU invoices the Products by means of an e-invoice. For printed invoices, ISKU has the right to charge a service fee of EUR 11 per invoice.

8.7. Any defect or deficiency found in the Product does not release the Customer from the obligation to pay the invoice by the due date. Any refunds due to errors will be processed separately.

9.Transfer of ownership

9.1. Ownership of the Product shall be transferred to the Customer only when the Order, including any interest for late payment, has been paid in full.

9.2. If the Customer has not paid the invoice after the due date despite ISKU’s written request, ISKU has the right to suspend the delivery of the Products and return the Products already delivered at the Customer’s expense. Suspension of delivery shall postpone the delivery week accordingly.

10.Passing of the risk of damage

10.1. The risk of damage is transferred to the Customer when the Product has been delivered to the Customer or handed over to the carrier for carriage in accordance with the term of delivery.

10.2. If the Customer does not report any defective Products immediately upon receipt of the delivery, the Customer is obliged to prove that the defect has been present in the Product before the risk of damage is passed on to the Customer.

11.Documents and rights

11.1. All drawings and documents necessary for the manufacture and delivery of the Product, which the Parties disclose to each other before or after the conclusion of the Agreement, shall remain the property of the disclosing Party. The receiving Party may not use, reproduce, duplicate or disclose them or provide information about them to a third party without the consent of the other Party. The documents must be returned at the request of the disclosing Party.

11.2. Each Party shall be responsible for the accuracy of the documents submitted.

11.3. All intellectual property rights related to the Products shall remain with ISKU.

12.Liability for defects and deficiencies

12.1. ISKU is responsible for defects that were in the Product before the risk of damage passed to the Customer, even if the defect occurs later.

12.2. The Customer may not claim a defect in the Product if the Customer does not notify ISKU of the defect within seven (7) days from the detection of the defect or from the time when the defect should reasonably have been detected. The Customer is obliged to check the Products in accordance with section 7.3.

12.3. If, after receiving a notification from the Customer, ISKU determines that the Product is defective, ISKU may either (i) grant a discount on the Product price, (ii) correct the defect in the Product, or (iii) replace the defective Product with a new or equivalent Product.

12.4. ISKU is liable for any damage caused by Products to a private individual as outlined in the Product Liability Act (694/1990). If the Customer does not accept the necessary wall mounts related to the safety of the Products or the installation instructions of the Product cannot be followed due to the place of installation or other reason attributable to the Customer or the Customer’s premises, the safety of the Product in this respect remains the responsibility of the Customer.

13.Warranty

13.1. ISKU warrants (i) the Products it manufactures as part of its standard range for a period of five (5) years from delivery, (ii) the Products it manufactures outside its standard range for a period of two (2) years, (iii) the control room tables, control room chairs and other Products it manufactures that are in continuous use (24 h/7 days), as well as wear parts such as gas springs, wheels and electronics for a period of two (2) years. (“Warranty”) The warranty of the Products manufactured by other furniture manufacturers is determined in accordance with the warranty conditions of the respective furniture manufacturer.

13.2. The Warranty covers manufacturing and material defects in the Product. The Warranty does not cover defects resulting from normal wear and tear of the Product or actions of the Customer or a third party.

13.3. No warranty shall be granted for upholstery materials or surface treatments that do not belong to the ISKU collection.

13.4. The warranty granted by ISKU is valid under normal operating conditions, where the Product is used for an average of eight (8) hours a day and five (5) days a week.

13.5. The warranty requires that the Product’s care instructions have been followed and that the Product has not been modified or repaired by anyone other than ISKU or a party authorised by ISKU.

13.6. The Customer must report any defects as outlined in section 12.2. The warranty is also subject to the Customer presenting a receipt or equivalent proof of purchase of the Product. ISKU will execute the Warranty in accordance with section 12.3

13.7. Repair of the Product or the delivery of a new product in connection with the Warranty does not extend the warranty period.

14.Limitation of liability

14.1. ISKU shall not be liable for (i) the suitability of the Product for a particular purpose, nor (ii) any defect resulting from the use, maintenance or repair of the Product in violation of the instructions for use and maintenance of the Product or materials, failure to perform maintenance, or (iii) any damage to movable or immovable property that may be caused by the Product.

14.2. Under no circumstances is ISKU obliged to compensate the Customer for indirect damages, unless ISKU has caused the damage with gross negligence or intentionally.

14.3. The maximum amount of ISKU’s liability is always limited to the total value of the approved Order.

15.Use of subcontractors and transfer of the Agreement

15.1. ISKU has the right to use subcontractors to fulfil its obligations arising from the Agreement.

15.2. The Customer may not transfer the Agreement or part thereof to a third party without ISKU’s consent.

15.3. ISKU is entitled to transfer the Agreement or part thereof to another company belonging to the same group.

16.Confidentiality and professional secrecy

16.1. The Parties shall treat the information received from each other confidentially and use it only for the performance of the Agreement. Neither Party may disclose such information to a third party, except where required by law or an official order, or the disclosure is necessary for the performance of the Agreement.

16.2. In performing the Agreement, ISKU collects, stores, uses and processes personal data of the Customer’s employees in accordance with its data protection policy. An up-to-date privacy statement can be found on ISKU’s website.

16.3. ISKU has the right to use the Customer’s name and brand for reference and marketing purposes, including photographs of the Customer’s premises.

17.Termination of the Agreement

17.1. If either Party breaches the Agreement and fails to remedy the breach within thirty (30) calendar days after receiving written notice of the breach from the other Party, the other Party shall have the right to terminate the Agreement immediately by giving written notice.

17.2. If either Party becomes insolvent, the other Party has the right to terminate the Agreement immediately by giving written notice. Even in this case, ISKU has the right to receive payment for the Products already delivered.

17.3. Each Party has the right to terminate the Agreement without liability for damages if the delivery is forced to be suspended due to force majeure for a long and indefinite period.

18.Force majeure

18.1. Notwithstanding the provisions of these General Terms regarding delay, a Party shall have the right to obtain a reasonable extension to the period of performing its obligations under the Agreement if the performance of the obligation is prevented or rendered unreasonably difficult (e.g. due to access to raw materials and supplies) by (i) war, (ii) rebellion, (iii) embargo on exports or imports, (iv) natural disaster or (v) exceptional weather conditions that materially impede delivery, (vi) interruption of public transport or (vii) energy distribution, (viii) fire, (ix) industrial conflict, (x) COVID-19 or other pandemic, or (xi) any other equally significant or unusual cause.

18.2. If the Party has not immediately notified the other Party in writing of the commencement of force majeure, it cannot invoke it as a reason for release or termination.

19.Applicable law and settlement of disputes

19.1. Finnish law is applied to this Agreement.

19.2. The Parties shall endeavour to resolve any disputes arising from the Agreement and its interpretation primarily through mutual negotiations.

19.3. Any disputes arising from the Agreement that cannot be settled amicably within a reasonable period of time shall be submitted for resolution to the Lahti District Court or, if ISKU so demands in writing, to a one-member court of arbitration appointed by the Arbitration Institute of the Finland Chamber of Commerce according to its arbitration rules. Arbitration shall be conducted in Finnish or English.

20. Other terms and conditions

20.1. ISKU reserves the right to change these General Terms.